Sr. Tech Support Representative
Do you enjoy interacting with people? Are you a natural problem-solver? Do you love working with the latest technology? Are you a leader? If this sounds like YOU, come be a part of our growing Shentel Technical Support Team!
As a Senior Technical Support Representative, you will play a pivotal role in the continued stability and growth of Shentel. You will assist the Tech Support Shift Supervisor by liaising with other departments, providing first level escalation for customer issues, and supporting the Technical Support Representatives with their daily tasks.
Our Senior Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who:
• Promote quality customer experience with honest and committed customer care.
• Engage in real-time troubleshooting with customers to resolve technical issues.
• Educate residential Shentel customers about the installation and use of products.
• Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.
Shentel will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email email@example.com and provide your name and contact information.
- Job Family Customer Service
- Pay Type Hourly
- Required Education High School
- Lynchburg, VA, USA