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Supervisor Business Support PCS

Waynesboro, VA 22980, USA, Winchester, VA 22601, USA Req #981
Tuesday, July 9, 2019
Shentel is the largest Sprint PCS affiliate in the United States and currently provides wireless service to approximately 1,200,000 customers.  As an affiliate company, Shentel has exclusive rights to provide Sprint wireless service to certain markets.  Shentel currently serves a four-state area - including markets within Virginia, West Virginia, Maryland and Pennsylvania.  Shentel builds and owns the network and owns and operates the Sprint retail stores.  Shentel is also responsible for local customer service and directs local advertising and promotions. 


Are you passionate about coaching and guiding a team towards excellence? Shentel has the opportunity for you to take a hands-on approach to personally influence and positively impact the success of our Business Sales Team. The Supervisor of Business Support, PCS role offered by Shentel allows you to develop strategies to drive performance, maintain the needs of our existing Sprint business subscribers, and increase profitability with business channel sales. This position empowers you to collaborate on marketing projects that will increase sales, satisfy our existing customer base, and positively impact your community. The Supervisor of Business Support role will challenge you to empower your team members to foster a collaborative and positive environment for you, your team, and Shentel. You’ll be given the tools to motivate and coach your team to meet and exceed goals while maintaining operational excellence.

You Bring to the Table:



  • The passion to mentor and guide the development of your Business Sales team

  • The devotion to give back and serve your community

  • The drive to consistently exceed business sales goals

  • The agility to move between customer and team interactions and other daily tasks smoothly

  • The flexibility to work with both internal and external customers – including your team - no matter who they are and what their needs might be

  • The resourcefulness to research solutions to obstacles and challenges, and coordinate with varying departments on their resolution

  • The awareness to use your time effectively to ensure business team expectations are met daily

  • The business acumen to effectively and professionally manage change in a fast paced environment

  • The capability to deliver concise and timely communication.

  • The willingness to engage the business sales team with motivational tactics, such as sales contests, prizes, and recognition.

  • The commitment to recruiting and developing employees who share your vision and passion for results.

You worked hard for:



  • Your high school diploma – 4 year degree is preferred

  • Two years of supervisory experience – Wireless retail is a plus

  • Five years of customer service experience – Wireless customer service is a plus

  • Your reputation as a successful leader, sales and customer service professional

  • Your valid driver’s license

    Shentel is growing quickly, but we still make you feel like family. You’re not a number here; you’re an important voice and contributor to the organization, at any and every level. We have an unbeatable culture with a team that embodies our standards of constant improvement, communication, and teamwork. To let you know how much we value you, we’ve put together a competitive, full-spectrum employee care package.

    How we reward you:


  • Competitive base salary

  • Medical, dental, and vision insurance with a company contribution toward the cost

  • Generous 401(k) – up to 8% - to help you in the future

  • Paid time off plus 7 paid holidays

  • Highly discounted mobile phone plan through Sprint

  • Paid training

  • Company-paid life and disability insurance

  • A balanced Schedule that enables you to have a fulfilling life outside of work

  • Scheduling flexibility to allow you time to give back to your community through our Community At Your Best initiatives

  • Educational assistance to help you meet your academic goals and ongoing development

  • Individual Development Plan to map your path to success with a well-established organization

What are you waiting for? Come join the team that’s leading the way in wireless!

Shentel is an Equal Opportunity Employer and a Drug Free Workplace.  Click to review our Privacy Policy.

Shentel will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please email employment@emp.shentel.com and provide your name and contact information.  

Other details

  • Job Family PCS
  • Pay Type Salary
  • Required Education High School
  • Waynesboro, VA 22980, USA
  • Winchester, VA 22601, USA