Customer Service Rep.
Covington, VA 24426, USA
Tuesday, July 9, 2019
Shentel (NASDAQ: SHEN) is a regional telecommunications company successfully providing a broad range of telecommunication solutions for over 110 years. Shentel is committed to enriching the lives of the customers we serve with the highest quality telecommunication services by making major investments in technology easy. It is our vision to provide rural communities with access to the same level of telecommunications services as those found anywhere else in the US. With operations in multiple states, we provide our customers with wireline and wireless telephone, Cable TV, and internet. In addition Shentel is proud to be an affiliate of Sprint. We own and operate the more than 1000 towers that support our wireless network and employ the teams who work in our 48 Sprint stores, provide customer service, and operate the wireless network. We are looking for dedicated people with professional attitudes who take pride in providing superior customer service, closing sales and driving success of all of the facets of our business. We're Shentel. Always connected to you. Shentel is an Equal Opportunity Employer and a Drug-Free Workplace.
Job Summary: Handles all customer requests for service via telephone, email, web, chat or face to face interactions. Responsible for collection of customer accounts receivable. Resolves customer inquiries or complaints on products, services, or billing issues. May perform other administrative functions for the department. Daily contact with customers in a call center environment, staff, agents, and other departments regarding service requests, billing payments, troubles, and reports. Some record keeping is required.
a. Education: High School or equivalent
b. Experience: Minimum of 1 year experience in a customer service or call center environment. Cable TV, Internet, and Phone experience a plus.
Shentel will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email firstname.lastname@example.org
and provide your name and contact information.