Customer Service Rep.
Do you enjoy interacting with people? Are you proficient at building and maintaining relationships? Do you like working with the latest technology?
At Shentel, our mission is to enrich the lives of the customers we serve with the highest quality communication services. If this sounds like you, come be a part of our mission and join growing Shentel Customer Care Team!
As a Customer Service Representative, you will play a pivotal role in the continued stability and growth of our organization by serving as a front-line representative for Shentel.
Our Call Center Representatives are a part of a supportive, sales and service-oriented team that:
• Promotes quality customer experiences, honest and committed customer care that fulfills customer needs.
• Engages in real-time customer service that not only meets expectations but delivers an outstanding customer service experience.
• Educates residential customers by answering billing as well as product and service questions.
• Captures opportunities to offer new, additional, and upgraded services to customers as applicable. All while providing a quality customer experience that ensures customer satisfaction.
• You are accountable for driving excellent customer service that also achieves profitable sales growth, and when you uncover customer needs you will earn commissions for the services you sell, and during training you will get a commission guarantee.
Shentel will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email email@example.com and provide your name and contact information.
- Job Family Customer Service
- Pay Type Hourly
- Rustburg, VA 24588, USA