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Fraud/Transaction Risk Manager

Atlanta, GA, USA Req #59
Monday, June 10, 2019

Paya provides simple, secure technology options enabling businesses to accept payments, get paid faster and increase efficiency.  Paya’s seamless, easy-to-use payments platform supports every stage of a business’ growth today, tomorrow and beyond.  With more than 100,000 clients and two decades’ delivering smart, easily integrated business solutions, Paya has a proud and proven track record.  We are all about growth and success for our partners and their customers.

Paya is looking for a Fraud/Transaction Risk Manager. The candidate will manage and direct both the Transaction Risk and Collection teams.  He/she will ensure compliance with department policies and procedures in order to reduce potential losses, while increasing optimization of revenue in Paya’s strategic direction.  The individual will communicate compliance mandates, potential losses and business initiatives to employees, leadership and partners as appropriate.  Management of the department will entail development of historical and actionable reporting as well as a being a liaison with external vendor relationships and contracts.  It will be imperative, as a leader of the risk organization, to train, educate and mentor employees to ensure goals are continually being met.  Additionally, leverage and assist internal partners add departments to develop efficient policies, processes and systems.



  • Develop and utilize specialized tools in order to monitor transactional activity for the purpose of identifying activity that presents a risk of loss for the customer and the business, as a result of fraud, credit, or compliance risk. 

  • Assure risk investigations regarding unusual transactional and customer activity through the review of payment, financial, and business documentation, in order to validate transactions and business entities are completed.

  • Concentration on personnel development and training as needed.

  • Oversees the collection activities for Paya both managing internal colleagues as well as 3rd parties who may be utilized for this service.

  • Takes proactive action in order to prevent losses for customers and the business, including establishing risk reserves, updating overall system controls and developing KPI data on a consistent basis.

  • Collaborates with risk management, underwriting, and credit risk teams regarding risk trends, the completion of new customer reviews, and credit risk assessments. 

  • Organize and collaborate with other internal departments to facilitate projects and strategic directives.



  • Must have a minimum of 5 years’ experience in related field.

  • A minimum of 10 years in related field is preferred.

  • Strong analytical and problem-solving ability.

  • Good written and oral communication.

  • Capacity to work independently and make decisions.     

  • Strong time management skills and ability to perform well under pressure.

  • Ability to use computer software tools and Microsoft Office.

Bachelor’s degree is required.   
Paya is proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Other details

  • Pay Type Salary
  • Atlanta, GA, USA