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Field Service Rep

Sandy Springs, GA, USA Req #322
Monday, May 20, 2019

Who We Are & What We Do


The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products.

The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Summary:Provides merchandising services and on-site customer support at customer locations to ensure that prescribed regular service programs and customer relationships are effectively maintained at or above customer expectations. Essential Functions: 1. Merchandising and Customer Support• Travels to and among customer store locations as required according to service schedule and as necessary to resolve issues. • Maintains customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, placing customer orders, down-stocking product, removing defective product, placing POP material, and repairing displays and equipment. • Establishes and maintains effective professional relationships with store personnel, including regular contact with store management. • Conducts product training for store personnel as required. • Improve and grow sales, secure additional store retail space and through cross-merchandising, end cap placement, etc. • Attends promotional days and grand openings to help educate customers and employees on Hillman product lines.

2. Store Display Resets• Performs physical work necessary to tear down and/or assemble store displays, including racks and other prescribed display items according to the plan-o-grams. • May provide direction and supervision to temporary or support personnel assigned to assist with the reset. • Works the schedule required, which can include time beyond a normal work schedule or on a different schedule as required by the customer and/or reset schedule.

3. Conducts Store Surveys• Completes customer service sheets on MC-75 • Completes other surveys as directed • Takes photos of displays

4. Follows company policies and procedures to accomplish the following:• Maintain and timely submit required records and receipts • Follow prescribed time reporting procedures and submits time worked accurately and promptly. • Communications regularly with supervision to ensure feedback of customer related information. • Maintains current knowledge of company products field operations, and customer account specifications. Additional Essential Functions for Quick Tag Representatives • For territory assignment including Quick Tag engraving machine service, employee must : • Maintain and repair engraving machines as necessary. • Collect, secure, account for, and deposit funds according to prescribed procedures. Competencies:• Personal Leadership - Takes initiative, and follows through on promises; accepts responsibility for mistakes; protects confidentiality; voices disagreement with tact; accepts & implements change. • Internal & External Customer Service - Exhibits cooperative behavior; anticipates customer needs & initiates service in a timely manner; exceeds service expectations at all times. • Communication - Communicates verbal & written information in a clear, concise manner; invites contact and listens with respect; responds to voice and email in a timely manner. • Teamwork - Arrives at meetings and appointments on time; interacts well with various personalities; shares resources; supports team decisions; contributes to team projects when asked. • Results Oriented - Possesses current industry & job knowledge; is organized & efficient; demonstrates effective time management & multi-tasking skills; makes decisions in a timely manner. Education:• High school diploma or equivalent, college courses preferred. Qualifications:• Two years field service or merchandising experience preferred, ideally in a large-scale retail environment. • Intermediate knowledge of Word, Excel, and Windows • Able to read & execute store plan-o-grams in an efficient manner. • Strong organizational, planning, and problem solving skills. • Strong interpersonal and communication skills - able to establish and maintain effective working relationships with customers and deal tactfully with the public. • Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory. • Maintains valid driver’s license and maintains a driver record acceptable under the provisions of Hillman’s Vehicle Policy. • Able to lift and carry up to 50 pounds occasionally. • Able to frequently walk, stand, bend, twist, climb, kneel, see, and otherwise move as necessary to perform essential functions. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

If you are interested in joining a fun and collaborative work environment, apply today!


We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.



The Hillman Group Canada ULC

900 Passmore Ave., Scarborough, ON M1X 0A1 ● Tel: (416) 694-3351 ● ●

Other details

  • Job Family Sales
  • Pay Type Hourly
  • Sandy Springs, GA, USA