Call Center Rep I
2222 W Shaw Ave, Fresno, CA 93711, USA
Req #360
Wednesday, July 3, 2019
The ideal candidate will have a positive attitude, great member service/sales skills and previous experience in the financial industry.
Responsibilities of the position include:
- Efficiently and accurately process transactions and records information
- Research and resolve members concerns
- Use active listening skills to develop a rapport with members in order to provide outstanding service
- Ensure that all interactions with members and prospective members are handled: professionally and accurately.
- Maintain knowledgeable of credit union products and services
Requirements of the position include:
- A positive, upbeat attitude that affects members and teammates alike
- Ability to meet service levels & response time objectives of phone calls, emails, and other communication methods
- Previous customer service experienceDesire to provide outstanding member service
- Ability to respond and assist customers with inquiries and/or problem resolution
- Ability to work effectively as a team member
- Strong communication and active listening skills
- Dependable (arrive to work on time as scheduled)
This is a closing shift: 10:15am to 7:15pm and rotating Saturday’s from 8:45am to 1:15pm.
Experience the difference with Educational Employees Credit Union, the largest credit union in the Central California Valley. EECU promotes a positive work environment while providing outstanding member service. EECU offers an employer contribution of 6% to 401k as well as a competitive benefits package.
Other details
- Pay Type Hourly
- Required Education High School
This posting is inactive.
- 2222 W Shaw Ave, Fresno, CA 93711, USA