ATM/Card Services Rep I or II (Full time)
The person filling this position in Card Services must be able to effectively communicate with staff and members. They will create a motivating environment that promotes superior and timely service and production. The chosen candidate must have the ability to seek and recommend improved processes, workflow integrity, and security of the assigned area. They will ensure that responsibilities are efficiently completed in accordance with Credit Union policies and procedures. Must be detail oriented, able to multi-task, possess high initiative and organizational skills and enjoy working in a fast paced, team-oriented environment.
Should have a basic understanding of Springboard, FDR and VISA Systems, and Star System, and be able to perform teller transactions and card ordering. Excellent member service skills are required. PC skills preferred.
Card Services functions include: Visa/Debit card disputes, ATM/Debit card ordering and auditing, Visa new accounts, card fraud, network balancing and Visa gift card settlements.
Hours are 8:30am – 5:30pm with rotating coverage from 9:00am – 6:00pm on Fridays.
Requirements:
High school diploma or general education degree (GED)
Ability to read and comprehend complex instructions, short correspondence, and memos
Ability to write business correspondence
Ability to identify, analyze and effectively solve problems under conditions of incomplete information and uncertainty
Ability to operate a personal computer including input, output, and inquiry to member accounts and other account information required from assigned functions Ability to operate standard office equipment and tools, such as
fax machine, telephones, and photocopierAbility to utilize the following computer software programs:
Spreadsheet (i.e. Microsoft Excel)
Word Processing (i.e. Microsoft Word)
Other details
- Pay Type Hourly
- Required Education High School
- 3488 W Shaw Ave, Fresno, CA 93711, USA