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Call Center Customer Support Coordinator

Southington, CT, USA Req #81
Wednesday, August 7, 2019
Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development. 

What we need…

 

A Customer Support Coordinator in our Call Center that will possess exceptional phone and online customer service skills and bring previous banking industry experience.  Flexibility to work in our Southington or Avon locations is essential. Our current open positions are:

  • Full Time – Monday through Friday with flexible hours between 8am-8pm and an alternating Saturday
  • Part Time – Friday through Sunday with hours flexible between 11am-11pm

 

What’s in it for you…

  • A flexible schedule that helps you balance work and life
  • Generous PTO benefits start at a permanent 20 hour/week schedule
  • Full time benefits start at permanent 30 hour/week schedule and include:
    • A robust employee training and development program
    • Generous PTO offering as well as competitive pay and benefits
    • On-site fitness center
    • Tuition Reimbursement
    • One on one career coaching
    • Financial planning assistance with certified professionals
    • Fun employee events such as company outings, trivia, sports leagues, wellness events
    • Peer recognition program

 

What you’ll do…

  • Handle online banking end user inbound calls and messages to effectively assist customers/members
  • Assist end users with issues related to login problems, technical support, online bill pay and online security
  • Document end user phone and secure message interactions with specific details in the case management system
  • Build rapport and strengthen customer relationships while servicing end user needs in a respectful, professional manner
  • Maintain COCC call quality standards, meet COCC service level agreements, and demonstrate reliable work attendance

 

What you’ll bring…

  • Minimum of 3 years customer service experience
  • Strong understanding of Online Banking services
  • Computer proficiency, including web navigation, keyboarding skills and Microsoft Office a must
  • Ability to learn new concepts quickly and easily in a fast growing environment
  • Detail-oriented
  • Flexible schedule to work overtime or different shifts as needed – rotating weekend shift required for full time employees
  • Bilingual Spanish a plus
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.  
  • Southington, CT, USA