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Contract Implementation Specialist-Electronic Banking

Avon, CT, USA Req #70
Wednesday, July 24, 2019
Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development. 

This long term Contract Implementation Specialist reports directly to the AVP of Client Services and will serves as the COCC liaison and subject matter expert for a number of software products, third party interfaces and the associated implementations. The incumbent possess the ability to pay attention to detail, a self-starter and the ability to work in a high pace environment. Will be responsible to evaluate and execute client product and/or project deliverables.

Responsibilities:

  • Serve as the COCC implementation liaison for third party providers, clients and business unit(s)
  • Perform client conversions\implementations while being consultative
  • Ability to identify and determine implementation requirements, scope and deliverables
  • Assist with advanced client and product support
  • Provide a positive customer service experience to COCC clients and colleagues that builds strong relationships and fosters client loyalty and service excellence
  • Provide ongoing input to the continual process improvement of implementation, procedures, project plan/task list/time-line, standard work orders and other related documents
  • Perform other duties as required

Qualifications:

  • Associate’s degree in Banking, Business, IT, or related field or equivalent work experience
  • Minimum of four years in banking or financial services, preferably in a implementation, technical or operational capacity
  • COCC INSIGHT or DNA CORE deposit experience preferable
  • Understanding of relational databases a plus- SQL experience preferred
  • Intermediate proficiency with MS Office Suite
  • Quality Assurance experience a plus
  • Ability to effectively communicate: written and oral communication
  • The ability to design, update and execute test scripts, while being able to analyze, record and the actual versus expected results
  • The ability to interview and collect client data as required for product set-up, usage and system functionality
  • The ability to perform in a high pace environment with minimal supervision
  • Strong follow-up skills with the ability to multi-task
  • Some weekend work required
  • Some weeks require work over 40 hours

 

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.  
  • Avon, CT, USA