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Customer Support Coordinator-Cash Management

Southington, CT, USA Req #50
Wednesday, May 8, 2019
Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development. 

What we need…

COCC is looking for a Customer Support Coordinator to join the Cash Management team! The Customer Support Coordinator serves as a customer liaison for various software products and third party interfaces. This person facilitates resolution of issues and research within the established service levels. He/she will also participate in customer acceptance testing, support calls and client implementations.

What’s in it for you…

All of the benefits you’d expect from an award winning employer plus:

  • A robust employee training and development program

  • Generous PTO offering as well as competitive pay and benefits

  • On-site fitness center

  • Tuition Reimbursement

  • One on one career coaching

  • Financial planning assistance with certified professionals

  • Fun employee events such as company outings, trivia, sports leagues, wellness events

  • Peer recognition programs

What you’ll do…

  • Responding to a high volume of requests as front line support

  • Supporting clients closely during implementation of new products/services

  • Researching customer issues by reviewing system documentation, user manuals and industry periodicals/websites as well as application testing

  • Logging all appropriate information into logging system & provides case number

  • All new releases of code require customer acceptance testing. Performs tests (using test script) and provides supporting documentation on test results and system functionality as requested

Who will be a great fit…

Someone who has a preference for high quality and technical expertise. This individual will be focused on providing the best customer service, while being resolution driven. We would love someone that has a really strong work ethic, but also wants to have fun and be engaged by the company they work for. If you are interested in in leading edge technology and a forward thinking culture, this position is for you.

What you bring:

  • Minimum of 2 years in customer service, call center experience, or equivalent

  • Excellent customer service skills

  • Minimum of two years in banking or financial services

  • Associates degree in Business, MIS, IT or related field or equivalent work experience

  • Knowledge of ACH, Positive Pay and wires

  • Understanding of relational databases and the ability to construct database queries

  • Ability to analyze information, formulate conclusions and provide recommendations

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.  
  • Southington, CT, USA