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Manager of End User Computing

Southington, CT, USA Req #47
Friday, April 26, 2019
Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development. 

We are currently seeking a Manager of End User Computing (EUC) to join our team! The ideal candidate will assist with infrastructure planning, maintenance and troubleshooting, as well as leading and managing a team of Desktop Engineers. This position is responsible for overseeing the day to day operations of the iWorkstation Infrastructure and collaborating with clients to address requests, issues and concerns.


Responsibilities:

  • Manage and lead a team of Desktop Engineers
  • Ensure system stability, security and performance requirements
  • Diagnose, solve and deliver root cause analysis for infrastructure issues related to system patches
  • Implement and maintain security controls on servers and workstations as required by clients
  • Responsible for client interaction in order to address client concerns/issues/projects/requests
  • Work with the Cloud Team to deploy, manage and troubleshoot the iWorkstation environment
  • Provide guidance on process improvements, standardization efforts, technology deployment and strategic and tactical implementations
  • Ensure adherence to all department and company policies, processes and procedures
  • Develop and maintain accurate documentation of processes, standards and baselines across the iWorkstation environment
  • Analyze and improve efficiency, scalability and stability of various system resources
  • Stay up to date on new technologies/processes as they relate to End User Computing

Qualifications:

  • Bachelor’s degree in Computer Science, IT or equivalent work experience
  • At least 3 years of experience managing a technical team required
  • At least 5 years of Corporate IT / Network Support with solid technical troubleshooting abilities
  • Extensive knowledge of Microsoft Windows and VMWare products required
  • Extensive knowledge of VMware Horizon View required
  • A can do attitude and ability to jump into the trenches
  • Extensive knowledge of Microsoft Technologies such as ADDS, DNS, DHCP, ADFS, etc
  • Demonstrated experience supporting workstations, Windows servers and other IT infrastructure in a mission critical enterprise environment
  • Excellent communication / documentation skills; attention to detail
  • Knowledge of change control processes a plus 


COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.  

Other details

  • Employment Indicator Manager
  • Southington, CT, USA