Deposits - Business Analyst
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.
COCC is actively searching for a Business Analyst to provide support to Financial Institutions and the Deposit Support team by being a point of contact for the customer for strategic initiatives, new products and services, development requests, guidance through projects and escalation of issues as well as providing training and guidance to department employees in a mentoring capacity.
The analyst will provide value to the customer and team by having knowledge about assigned institutions, being abreast of industry trends, understanding the regulatory environment, and being available to participate in meetings or client events. They will also be a strategic resource to the customer and team as well as being an advocate for the customer.
Other responsibilities include:
Provide training and guidance to department employees in a mentoring capacity. This covers one on one training time with employees as well as developing formal training documentation and procedures to increase employee’s ability and confidence in resolving client issues and questions.
Research and resolve outstanding client requests that require a high level of system knowledge and expertise
Participate in special projects related to a specific business area
Review and edit requirements, specifications, business processes and recommendations related to proposed solutions
Act as a liaison between business units, technology and support teams
Quickly understand the business issues and data challenges of COCC client’s organization and industry
Identify client strengths and weaknesses and suggest areas of improvement
Field calls and support needs from clients on an ongoing basis. Provide point of escalation for issues and work with internal departments and management for resolution. Work with assigned Relationship Managers, as special circumstances warrant, as a dedicated resource to the FI.
Meetings with Clients (Shadow Days)
Provide on-site support in the form of COCC “Shadow Days”, formal training, best practices, security review, product review and formal operational reviews. This would include but not be limited to client interviews, analysis of client processes and products and the creation of formal client training programs and documentation
Attend and participate in committee meetings, COCC User Meetings and COCC conferences
Contribute and assist the marketing department with outside sales efforts
Bachelor’s degree or equivalent work experience
8-10 years’ experience in the banking or financial services industry
Strong technical skills coupled with business intelligence and understanding of customer's needs to transform them into application/operational requirements
Ability to communicate effectively with all levels of staff and management both verbally and in writing
Excellent customer service skills
Attention to detail
Intermediate level Microsoft Office Suite
Must be abreast on industry trends and have a solid understanding of the regulatory environment
Strategic and functional knowledge of all COCC products and services
INSIGHT system knowledge as well as COCC ancillary product knowledge preferred
SQL Knowledge preferred
Travel 30-40 % of the time, including both local same day automobile trips and multiple night air travel
Must have access to reliable transportation
Some weekend work required and some weeks require work over 40 hours
- Southington, CT, USA